I had a service and MOT done on my LEXUS on the 26/08/2025 for which I paid £754+.The service was incomplete. The filter cover was laying in the front passenger footwell, unfitted. I had to go online to learn how to replace it. It wasn't difficult and only took a few minutes.On two occasions I phoned Hatfield branch (who did the service and MOT) and got Milton Keynes. They assured me the service dept. would phone me back, but they didn't. On Friday I finally spoke to the General Manger of Hatfield branch, after trying to track down the Service Manager to no avail, the general manager assured me he would get to the bottom of it and phone me back, Monday. I'm still waiting for a phone call. So my advice is don't hold your breath! This isn't the first time I've used Hatfield and there was a problem, I certainly won't use them again.
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