steveneagell.co.uk

Poor aftersales experience

***Re: Steven Eagell Lexus Gatwick***I had initially given them 5 stars on Google reviews, after having a good experience with the purchase of my car. I have had to change this review to 1 star due to the aftersales experience I have had from Steve Eagell Lexus Gatwick.A repair issue that was meant to be sorted before I collected the car was not sorted, so it was going to be undertaken at my local Lexus garage instead. It is still pending despite me trying to chase this multiple times. And I have now been told this will need investigating (again?) before any work can be carried out under warranty (even though this was supposedly done already). The car was meant to be professional valeted before I collected it, and it was not. I am still waiting for my V5C and after chasing, have been told the car ownership was never transferred over to me in the first place. The car battery died after 1 week of it not being driven and I have been told the battery health is poor, but that the replacement battery will not be covered under warranty despite me only owning the car for 2.5 months.The team are impossible to get hold of - no one replies to emails or answers the phone; I have left countless messages with someone in the Milton Keynes office, pleading with them to call me back about these various issues, and no one responds.Unfortunately I have found the after sales experience to be incredibly stressful and would not recommend purchasing a car from here

Date of experience: Jun 23, 2025