I regret ever purchasing a vehicle from this dealership! I will never return there again.Last year, we bought a car from the Rayleigh branch. After collecting it and driving home for about 20 minutes, we discovered a significant crack in the rear light upon arrival. The damaged section had been glued back together. We immediately reported this issue via phone and email, including pictures.They then accused us of causing the damage during the 20-minute drive home. After a dispute and requesting them to review the dealership's CCTV footage, they finally agreed to replace it. However, it took weeks for the replacement to occur, as they continuously misled us about the part being ordered when it had not been. Eventually, it was replaced, but we received no apology from them.A year later, the car has just undergone its first MOT, and it was discovered that the manual handbrake switch is not functioning properly. We were informed that it was broken when the aftermarket parking sensors were installed. These sensors were fitted at the time of purchasing the car from the Rayleigh branch. Now, Rayleigh is refusing to cover the replacement cost of over £600, despite the fact that we paid them to install the parking sensors.With a warranty of up to 10 years, one would think these issues would not be a concern!We will never buy a car from them again due to their poor aftersales service and customer support.
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