I visited the Rayleigh dealership for service and after the service there was noise coming from the front of the car. I had another inspection done by them and they quoted approx. £1500 for repairs to fix these problems. When I got this quote I was told that the car was safe to drive and to book it in for the repairs when they get the parts. I Got a second opinion from an independent mechanic and it was not what the garage had quoted for - it was totally different and the mechanic done the repairs immediately for safety concerns.I contacted the service department and was promised a call back . I also emailed the service manager (Mark Perkins) and every time I call, I get a promise to have my call returned and never get a call. I have asked the dealership for their General Manager's email address so that it could be investigated and the reception person would not give his / her details.I now question if my car was serviced and if the safety inspection was ever done.Totally lost faith in this dealership and the Toyota brand.
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