I am really not surprised at the current low 3 star rating.I have had dealings with Steven Eagell before and find them really indifferent to customer satisfaction. I am frankly surprised that Toyota find this acceptable - they are a very big motor group.I was only looking for a cheap non franchise used car, one that they will likely send to auction. I sent an email confirming my interest to the salesperson last Wednesday. No response, I thought she may have had a day off and possibly not received it so didn't worry. By today still no response, so I phoned.She had indeed received my mail, and proceeded to blame her manager to whom she referred the matter!She should have had the simple courtesy to confirm receipt , and if necessary explained that as she had to refer there may be a delay. Would have cost her nothing but instead she chose to effectively ignore my mail.I was only wanting to buy a cheap, used, work car at this time, but when the time comes to buy my next new car I certainly won't be interested in going anywhere near Steven Eagell. I will be advising others to 'avoid' as well - customer satisfaction is not valued here.
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