Having expressed an interest in purchasing a specific vehicle and arranged a viewing time, I travelled 1.5 hours from home today to the dealership to view the vehicle. On arrival the sales manager I had expected to see, and had made a definite 1200 time slot with, was "unavailable" and it soon became apparent why. The vehicle I had a expressed an interest had been sold. No attempt was made to contact me to avoid an unnecessary journey and frankly there was a complete lack of interest from the sales team of my situation until it reached the senior sales manager who deserves some credit for trying to address it. . I have to say that the comparison between the Milton Keynes dealership and the Letchworth dealership who I have dealt with regularly on my current lease vehicle is very stark indeed. Letchworth take time and effort to engage customers and provide exceptional service. Milton Keynes is a blot in the Stephen Eagall name frankly and they would be well advised to address this. Apologies for the tone here but a lack of courtesy and forethought from Milton Keynes was annoying and costly in terms of wasted time and travel .Footnote: worth noting that vehicles for sale at Milton Keynes were dirty this morning. Those at Letchworth were immaculate. Says it all about the relative levels of professionalism.
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