We bought an approved used toyota over six months ago in Chelmsford branch. We've had issues from the beginning, which resulted in a few complaints issued. First of all, the car was advertised on their website as having Full Service History. When I enquired about it, I was told this would be available once I register on Toyota app (post purchase, of course). The only service available to this point is the one done by the dealership at the beginning of this year at 70.000 miles so no evidence of any previous service, oil changes- anything! I enquired several times and was told it will be sent to me via email...still no documents. Then came the issues with odd noises, what I assumed to be something in the front suspension. The car was inspected 3 times and some ridiculous conclusions drawn, such as rattling stones, aircon etc. Eventually, after us providing possible issue, the problem was inspected and 'fixed'. Unfortunately, after just a week, the noise came back again. These issues are only a fraction of the experience we've had so far. It was the first time we bought a used car from an approved dealership because we wanted peace of mind knowing any issues would be dealt with professionally. Unfortunately it is the complete opposite. The company lost our trust and in our eyes credibility as a quality dealership of used cars.
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