I am extremely disappointed with the poor service and lack of accountability from Toyota Steven Eagell Birmingham Branch. I purchased my car in February 2024, and from the beginning, there has been a serious issue: Toyota entered the wrong date on my service plan for roadside assistance. For weeks, I have been chasing this issue, repeatedly contacting Toyota, only to be passed from one person to another (Ben and Akbar said they will call me back but it NEVER happened to date). I was advised to contact EMAC and AA, yet both companies confirmed that the problem lies with Toyota and can only be corrected by them. Still, no one from Toyota has taken ownership or provided a proper solution. What’s even more upsetting is that when my car broke down last year, I received no roadside assistance at all, even though I had paid for the plan and charging me six months in advance before the purchased of the car. As a result, we had to pay for the tires out of our own pocket, Also, we were looking for the locking wheel nut when my car broke down, but it wasn't available in the car. When we informed Toyota, they claimed it was inside the car. After bringing the car in for them to check, they confirmed that it was not included. which was both stressful and unfair. It is incredibly disappointing to experience such unprofessionalism, poor communication, and a complete lack of care from a brand I once trusted. I expected better from Toyota. Sadly, based on this experience, I would NOT RECOMMENDED TOYOTA Birmingham to anyone, as their customer service and after-sales support have been nothing short of frustrating and unreliable.This whole experience has been unprofessional and disappointing, especially from a company that promotes reliability and customer care.
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