Contacted Steven Eagell Colchester regarding a car I was interested in on their website & wanted to book a test drive. Was advised to pay a 'fully refundable' holding deposit of £99 to ensure the car would be on site the next day.I visited the following day & test drove the car, which I thought was well overpriced for the particular vehicle & the price offered for my part exchange was a little insulting. That was after the usual 'Oh, I will speak to the boss' nonsense from the salesperson before disappearing for 10 minutes & then returning to say we may be able to pay a little more for the part exchange. Can't believe dealers still do this by the way. They go away & chat about anything but the price...it is a very tired & boring game which I have seen time & time again.Needless to say, but I decided not to purchase the vehicle & was told my £99 would be returned...but nothing!I have had several emails ignored, so I contacted Steven Eagell by phone again. The salesperson I dealt with was not available apparently, but I was told that the money would be returned, but has to go 'through a process' that typically takes 10 working days! Took 10 seconds to take my money, but 10 days to pay back, though even that remains to be seen. I was not made aware of that or I would never have paid it in the first place. This is 2025 & money can be transferred in seconds, but not with this dealer apparently. Should I ever look to be buying a car in the future, I shall be sure to give Steven Eagell Colchester a very, very wide berth!
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