steveneagell.co.uk

Extremely Disappointed

Extremely Disappointed – Lack of Transparency and Poor Service at Toyota Steven Eagell HerefordI brought my car in for a full service at Toyota Steven Eagell Hereford and was told it would include a 136-point check, car wash, and general maintenance, all for £430. The entire process took only 35-40 minutes, which immediately raised red flags—especially considering a full service typically takes much longer. I was not given any paperwork or record of what was done.On my drive home, I noticed issues starting to develop with the vehicle. I contacted the garage and they rebooked me for a diagnostic check, promising to provide proof of the original service. However, no proof was ever provided. The new service manager, who had replaced the previous one, said they had no idea what work had been done before and instead offered me a fresh health check—three months later. When I asked about the service I paid for, the response was essentially, "I don't know."This is unacceptable. I paid for a service that, based on all evidence, was either rushed to the point of uselessness or not done at all. To make matters worse, the car was apparently left unattended in the garage and rats chewed through a pair of my leather gloves. I have photographic evidence and reported this, but my concerns were brushed aside.After 10 weeks, Toyota UK contacted me only to suggest I raise a formal complaint again—with the same garage. At this point, it feels like they are hoping I’ll just give up.It's time Toyota takes a serious look at what's happening at this branch. The fact that they can do a “136-point check,” a full service, and a car wash in under 40 minutes is not a sign of efficiency—it’s a sign of shortcuts and negligence. I will now start marking filters (like the air and fuel filters) myself to check if anything is even being replaced.Be warned: this dealership is more interested in your money than in delivering proper service. I will not be returning.

Date of experience: Feb 28, 2025