I had a terrible experience with Toyota Steven Eagell in Romford. They submitted not one, but two finance applications on my behalf—the second without my knowledge or consent. To make matters worse, they input incorrect information, despite knowing I only have an EU driving licence.They worked with an incompetent broker (who, unsurprisingly, has a string of bad reviews) and allowed over 20 hard credit checks to be run on my report—this has completely ruined my credit score. Their lack of knowledge and professionalism is shocking. I was originally advised that I could apply for PCP finance on a 17-plate car, only to find out later that EU licence holders can only finance cars from 2021 or newer.This dealership has shown a complete disregard for proper procedure, accuracy, and customer care. I would strongly advise avoiding them if you value your financial wellbeing.
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