Popped into the Colchester branch as was interested in a car they had for sale. I made a deposit of £99 for it. Payment was made via a sales rep on friday 31st Jan. On Saturday 1st Feb I emailed him to say i was no longer interested and asked for the funds to be returned. I followed this up on the 10th Feb when i didnt received the money back. I called up the branch and spoke to rep who said the money had been requested on Wed 5th so that the funds should appear no later than 19th Feb. Its now 24th Feb , and still no money back. Update- responded to the below and funds were received.
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