My contact started when I replied to an advert on Carwow following a search for a new car, when I spoke with the dealership I was informed that the car wasn't available, when I queried this I was told the car was available but the price has been advertised incorrectly.I then searched for secondhand cars on the dealership website and a suitable car, I put the details of our part exchange into the website and it returned an acceptable value. I phoed the dealership and spoke to a sales representative about the car for sale and specifically asked about taking our car in part exchange, I was told the part exchange wasn't a problem, I just needed to bring the car in for a "professional valuation".We took the car to the dealership, after waiting in the dealership for over an hour we were told our car wasn't acceptable as a part exchange, despite it being only two years old and 6,000 miles. We decided to go ahead with the purchase and sell our car privately, we were offered a set of mats as a very small token to offset the inconvinence and mis-information provided. When we collected the car we were told the car mats offered had not arrived but they would be posted to uswithin a week.After three weeks of chasing we received an email after chasing delivery of the mats to be told it was to expensive to post the mats and we would need to collect them from the dealership, an hour and a half round trip.I eventually spoke with the Sales Manager to express my dissatisfaction, which resulted in the sales representative delivering the mats personally the same day.Having previously owned Lexus and Toyota vehicles this experince is not what we expected from a franchise dealership, disappointing from start to finish.
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