Outstanding customer service! I am so impressed with the service I have received when my Toyota Prius developed a serious Coolant/Exhaust issue. Zed was able to get my Diagnostic Check to happen in a timely way and then provided me with a detailed breakdown of the problem and a timeline for resolving it. He arranged for a courtesy car to support us to go on our holiday and do our school run and normal activities. This issue could have ruined our holiday and caused us considerable inconvenience while a part is sourced and the repair carried out. However, thanks to Zed's outstanding customer service, appreciation of our circumstances and organisational abilities we will be inconvenienced as little as possible. Hopefully the repair will be carried out as soon as possible and our car back on the road, but I am satisfied that Steven Eagell have done all they can to support us and I would not hesitate to recommend their dealership based on my recent experience.
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