On 9 march 2025, put a £500 refundable deposit, as asked by (Max Allen ), the Toyota manager in Stourbridge, to view a car Toyota Yaris KP69***, on 13 March 2025. We decided the car was unacceptable as both sides suspension are cracked, hence asked for deposit refund. Max Allen, the sales Lakesh and Trevor confirmed 7 days £500 will be in my account. On 1 April 2025, I still haven't received any refund. Made several phone calls [25/3 12:12am, 12:47am ; 28/3 12:15am ; 29/3 12:13am 1:07pm ; 31/3 5:49pm , 6:23pm ; 1/4 9:30am , 1:15pm 1:39pm ]last two weeks to Max Allen and other sales (Trevor Lee and Lakesh Paul, very impatient attitude) team but none of them are available and ignore me, no any replies. Apparently they didn't process a refund for me. Now I learnt from experience customers cannot trust Toyota for refund or any reasonable services.
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