Awful experience @ Toyota Letchworth. My motability application has been handled without any regards to GDPR (someone called my partner to discuss my application without any consent from me), I'm being given all sorts of excuses as to why my car isn't ready. It's been over 3 months since my car was ordered, the vehicle has been in depot since 18 March and my application showed that the car would be ready on 21 March yet still I'm being given excuses and no concrete day for collection. Disabled and stranded without means of travelling, I'm at the end of my tether and contacted Motability to raise a complaint. An unprofessional service, breaching data protection and giving nothing but excuses as if my ordered car got lost somewhere. I don't recommend. I'm dismayed by their service (or lack thereof).
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