steveneagell.co.uk

Horrendous after sales service from…Steven Eagell Colchester

Horrendous after sales service from Colchester Toyota,Bought a 2021 GR Yaris with 86 miles on it in January 2025 and had to put 4 new tyres on it because they all had irreversible flat spots in them, the tyres were rock hard because the car had sat in one position in a warehouse for 3.5 years, the car was actually dangerous to drive in winter weather sliding all over the place and the traction control light virtually on all the time, there was a bad vibration through the steering and body of the car, even though it had supposedly had a service done at 86 miles. I took it on my self to replace 4 tyres on the vehicle after speaking to a few local garages and thankfully the car drives the way it should now.I tried to explain this to the sales manager at Colchester Toyota but he said the car was fine when it left there.Unfortunately I didn’t bring the car up to Scotland it was my wife that picked it up she drove the 450 miles, let’s say she wasn’t over the moon at driving it with such a vibration, she actually thought because she hadn’t driven one before that that was just the way it was.What I can’t understand is that if this car was driven by a salesmen or a qualified mechanic who work on or sell these cars day on day why it was not picked up?I sent several e-mails to Jamie and Ben with no reply at first, only after several communications with Toyota customer service did I get a reply from them and they would only phone so there was no record of it.I eventually got a return e-mail from Ben Grogan the sales manager to say he would not give me a refund for the tyres as the car was fine when it had left the garage, I said to him why would I swap 4 Michelin pilot-sport 4s tyres that have only done 600 miles for no reason, after a few more e-mails he said the only way I could get a second opinion on the tyres was to bring them down to him for his qualified technicians to check them, of course he new I was not going to drive 450 miles down there that was his get out clause.It’s just a pity I hadn't picked the car up myself or I would have driven it strait back to the garage and got my money back, once they have your money they don't care about youThey have sent a generic reply to this review so they look as though they want to help you, I can assure you this is not the case. Can't believe even toyota uk are not interested in helping Toyota customers.I thought this crowd was bad until I read Toyota uk reviews on trust pilot

Date of experience: Jan 18, 2025