Back in October 2024, I booked Steven Eagell Watford to collect, service and return my car to home. Whilst the service went smoothly, unfortunately the car had minor damage whilst being driven home by a Steven Eagell employee. Repairs to the car took a month to arrange because of non-returned calls and the replacement part being fitted on another car apparently by mistake. I complained about the exceptionally poor service at the time and was offered compensation. Another broken promise - the compensation has not been received. A disgraceful and lackadaisical attitude towards customers. The car is great, shame about the company service systems. This feedback has been sent to the feedback email at Steven Eagell so please don't ask me to do this again. If you do so, I will assume your replies are automated rather than read.
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