steveneagell.co.uk

Another caase of very poor customer service Steven Eagell Birmngham

I bought a Yaris Cross from this branch 12 months ago. I have to agree with a previous comment that they cannot do enough for you whilst the sale is going through, but afterwards they are not interested at all.This a quote from their website:"From day one, our foremost objective has been to offer complete customer satisfaction to all our customers."Just wish they would try to achieve this objective.I recently bought my car in for a quote to repair a dent on a door. The service manager Drew was great, he explained everything which would happen, took photos and said someone would be in contact with me with a quote. Later in the day, some rang asking if I wanted to pay privately or go through my car insurance. All good so far I thought.Five days later, I hadn't heard anything, so called by for an update. Had to wait sometime before someone came out to see me. The person indicated that Drew had left the business and they had changed the way they deal with repairs. A management company would contact me and I would have to send them photos which they would provide a quote and a list of repairers who would do the job for me to choose.This was odd, and asked why no one had been in contact but the person could not give an answer. I reluctantly agreed to proceed this way and the person said they would et the management company to contact me. Guess what - haven't heard a thing from them.However, surprisingly I have now received an email from Toyota Repairs with a quote for repairing the door. When I spoke with them, they did not know anything about a new new repair system which the Steven Eagell people had told me was being introduced.Just frustrated with Toyota. Love the car but not the people who are supposed to give us complete customer service.I've bought two new cars from this branch. Will definitely look elsewhere when I want to change in a few months time

Date of experience: Jan 07, 2025