Birmingham branch. Useless. The management team are are not concerned with customer service. They do not give a monkeys about customers. As long as they get the money and a deal. That is it. Apparently a 'new' staff member was dealing with this sale and she was not trained to deal with sales. A large dealership that does not train people. She kept having to go the the useless management and it took over 2 hours to get a deal done. She has been told to lie about selling extras saying that they are a FCA registered and have to tell us about the add ons. What has FCA registered got to do with selling add ons that I am not interested in. Just a load of baloney. Refused to fix a broken vent on the car. First said as I live within 15 miles the delivery will be free. Then want to charge. Now I am going to collect. Sales assistant using the excuse that she did not know.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.
