Over 12 months to respond to complaint. December 2023 I had a full service and MoT (>£300). Car delivered back with the windscreen wipers fitted the wrong way round (ie the long windscreen wiper sticking 6 inchess outside the windscreen - jutting out of the car - obviously unroadworthy and a sure MoT fail - which they had passed). I had a "courtesy email" from the centre manager to which I replied and gave the above detail - no reply at all. I also sent in a review here and on their web site - no reply. After another email touting for more budiness this year, I replied and gave them an overview of my last experience. 5 days later I did get a phone call to offer apologies and tell me that around the same time the centre manager left, and "yes we understand if you'd never want to use us again, maybe another one of our branches", but no offer of recourse, or even any discount. They lost my business, and don't care.My advice - avoid them.
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