This is an update to my posting of 19th Nov. which I can no longer see?Like many who have posted on Trustpilot about the appalling service, I received a response from Steven Eagell(SE) asking that I send full details of my complaint so that it might be investigated by senior management. This I did on 20th Nov however I have heard nothing since. In my response direct to SE I set out the specific issues I had faced and asked for a response to 8 questions.I can only assume my email has been consigned to the bin and no response, not even the courtesy of an acknowledgement, will ever be received. I can only suggest that potential buyers of Toyota/Lexus products look for an alternative supplier03/12/24Since typing I have received an email response from SE Gatwick providing a response to each of the questions I raised. I am advised that additional training components and procedures are to be implemented that should avoid any such future issues. This if carried through should ensure that others do not suffer the same experience.
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