I have used this company for my service and MOT for several years but in the last 2-3 years have had constant issues - prices changing, being charged £150 for the 'free' visual safety check and having to fight to get it refunded etc. This year they advised over £2k of urgent work needed before I could MOT and another £1k strongly advised. I took the car elsewhere to be MOT'd and it passed first time with absolutely no issues. I love Toyotas and have driven them for the past 25 years but am now selling my Toyota so that I never have to deal with them again. I have no idea how much unnecessary work I may have paid for in the past.Their sales side are no better. They have flat out lied to me about a phone call that never happened and then ignored me when I sent them a screenshot proving no call received. I would avoid Steven Eagell Toyota at all costs. They are expensive to know.
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