Twice now I have gone to Steven eagle in Letchworth to have my car serviced. And on both occasions they have not bothered to repair the item I asked to have fixed. The latest was to have a replacement screw put in the engine sump plate which had come out. When I got the car back the member of staff didn’t even want to look under the car saying it looked alright. It wasn’t until I used my phone to video to issue she agreed that the work hadn’t even been done. In addition was charged for the window fluid to be refilled and when I looked it clearly hadn’t been refilled. This makes me think if they even serviced the vehicle as I have no way of checking if the oil filter was replaced or the oil
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