Steven Eagell Toyota Gatwick. Very poor customer service on a new car order. Unfortunately Toyota Gatwick was taken over by Steven Eagell from Marshalls and previously Motorline, who had supplied our current Toyota. Visited the SE dealership event in early June and placed an order for a brand new Yaris Cross for a September registration. After ordering then heard nothing other than emails and calls to attend future dealer marketing events. Had to tell one persistent salesman I had already ordered a new car from them. However come September, still no communication regarding my order. Then eventually in early October received a call to say the car would be due in shortly. Told them it was too late and very poor customer service so cancelled the order and asked for a deposit refund. No refund after 6 weeks, therefore raised a dispute with my bank. Eventually have received the deposit refund from Steven Eagell on Black Friday - thanks to Nicola in accounts at HO. Going elsewhere now for our new car order !
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