This could easily have been a 1 star review. A mistake was made at a routine service that shouldn't have happened.But it's how firms deal with mistakes that makes the difference and Steven Eagell at St Ives have really impressed me with how they have resolved the issue.The first thing to point out is that I didn't even buy my car from them. We recently moved into the area and my car needed a service. Steven Eagell at St Ives is the nearest Toyota dealership to me, so I chose to use them.Initially, all was well. Lovely lady in reception (Debra Frost), offered a coffee, work carried out quickly, so I was on my way within a few hours.When I uncovered the issue (a few days later), Steven Eagell immediately comped the service, no questions asked, but the mistake meant that my drive was damaged. Steven Eagell agreed to resolve this issue as well to ensure that my house still looks as it should.This mistake has ensured that Steven Eagell is deeply out of pocket but I wouldn't hesitate to use them again because they understand customer service and the value of customers.As I said at the start mistakes happen but how you deal with them is what matters - well done in particular to Oliver Jones who has been a delight to deal with and from my perspective has done everything to ensure that I'm satisfied with the outcome. Highly recommend this dealership.
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