The initial contact was great, but I didn't realise the extent of the laziness, lies and BS until I came to pick up the car. I'll not go into every detail but I will share some of the nonsense...Inquired about a car and was very specific about the areas I wanted looking at prior to committing to viewing (as a long way away). A back and forth and the very specific areas I asked them to check, they confirmed were fine and where they weren't, they'd get them sorted.The first pick up day came with me taking a day off work/booking trains etc - only to be told as I was boarding the train that the car wasn't ready. These things happen and despite being at a loss financially, I considered it one of those things. I asked that they cover the wasted train ticket (not all the other things that were also cancelled and arranged).Collection day. The specific areas I asked them to look at I checked and not one of them was right. Scratches, curbed wheels, filthy interior, error codes on the car, oil leaks under the bonnet, problem with the drive info screen, previous owners details clearly available for anybody to see including address and names. The response from certain members of staff was patronising, idiotic, dishonest and unbelievably dismissive. Every excuse they came up with was easily dismantled and yet they had no shame in what they were saying. It was as though they did the bare minimum to get the car ready and where they couldn't be bothered, they either lied or ignored the problem.The trips and subsequent return journeys, cabs and fees amount to about £200 for me and whilst I feel I have dodged a bullet in the long run, I should never have been put in this disposition through incompetence or deliberate misrepresentation.I've raised some comments and questions with a couple of members of the leadership team and not heard a thing back. It would seem they are either disinterested or feel the level of service and attitude of their underlings is entirely acceptable. Either way, I cannot recommend this company.As it stands they are still holding £1000 of my money (deposit) and the reimbursement of the wasted train ticket(s) remains outstanding.EDIT - in response to the DM or social media person who has responded - I'm afraid, this is another falsehood. I wrote to senior management 3 days ago, and prior to your online response, I forwarded my complaint to the feedback address. I've heard nothing! You clearly do not take matters like this seriously.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.
