DO NOT BUY ANYTHING FROM TOYOTAAbsolutely useless, incompetent staff and complete time wasters.My car has been in and out of Toyota 12 times this year. I have got so fed up with their incompetence I am paying privately for the work to be done.Their loan cars are absolutely filthy, never cleaned inside or out, past oil/service dates and the car from Chelmsford had a petrol leak, stunk so badly it gave me a headache and had to drive with the windows down. You’ll get phonecalls to say your car has been fixed, and ready for collection, when neither is true. Most of the time the technicians haven’t even touched your car. Staff simply lie to you and fob you off. I’ve never seen such a high turnover of staff within the year I have been at Steven Eagell Rayleigh Weir. There’s so many problems behind the scene, lack of communication between service desk and technicians, lack of training, outdated computer software. Staff sickness, staff shortages and staff quitting.Don’t bother wasting your time, I will never be purchasing a Toyota again.
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