Last year the car was serviced, no problems at all. This year I'm fuming with the unnecessary use of text messages, web sites and video and at no stage am I actually able to talk with the technician who is working on my car. Firstly, the new on line check in procedure for your vehicle is just a front end to try and up sell and persuade you to buy more stuff and services from them. Second, I got a progress report from them via a text and web site this contained a video with audio that I could not hear, a report of the vehicle with Red, Amber and green status warnings. The red warning was for the car's air conditioning, it's functional so how can that be critical. Amber for rear break pads, they say need replaced but the front pads are green with more remaining wear on them. When I phoned up to try and discuss this I was told there was no way I could talk to the technician who was doing the work. When I complained about all this new process I was told I was wrong and it was for my benefit.This is technology gone mad, it's of no benefit to the customer and I fail to see any benefit to Steven Eagell other than it being a crude sales tool to take advantage of the customer.Needless to say I have cancelled my service contract with them and will find a garage with more of a customer centric approach to business
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