steveneagell.co.uk

DO NOT USE THIS COMPANY

I am horrified with the awful service that I received from Steven Eagell Crawley and their refusal to return my holding deposit. I called to ask to view a car and was told that I needed to pay £250 in order to move the car to the Crawley branch for me to view and that it would be fully refundable. I had wanted to buy the car but had reservations as there were some issues with the car, they offered to sort the problems and called me days later to say that the issues had been sorted. I went down to complete my purchase butI sadly decided I no longer wished to go ahead with the purchase and Dan offered to take the car to the body shop to look at my issues. I declined saying that I had lost trust in the company as I feel this should have been noticed and addressed before I arrived to complete my purchase. I then felt pressured in to completing the purchase but I said that I did not want to. I was then informed by Dan that I would no longer be getting my holding deposit back as it would now be taken in payment for the refurbishment of the wheels. I pointed out that the wheel refurbishment had been offered by him and that I had not at any point been informed that it meant that I could not have my holding deposit back should I change my mind. I left the showroom after at least 20 minutes of Dan trying to get me to go ahead with the purchase and Dan said that he would call me the next day in the evening as he would have to ask if he could return my deposit. He did not call. I emailed Gregory, the salesman that I had originally spoken to to ask that he pass on my email to Dan asking him to reply with an update. He did not.I called the showroom on Saturday morning and waited to speak to Dan but he could not be located so I asked that that return my call. He did not.I drove down to the showroom now upset that my endeavours to contact the salesmen to sort this out had been fruitless.The salesman spoke over me every time I spoke and said that I would not be getting my deposit back unless I sat down. I asked when my holding deposit had become unreturnable as it was at odds with the information on the company website.V insisted that he had 'done this many many times' and that I am not legally entitled to my holding deposit back, it was my fault and it was in the T's and C's.After seeking legal advice, I have now received my £250 back accordingly with my consumer rights.UPDATEDespite my responding with an email to the reply to my original complaint, not surprisingly, I have heard nothing from this company

Date of experience: Apr 20, 2024