First up - I love Toyota, they are fantastic cars and an inspirational company, and my Toyota Rav-4 hybrid is the best car I have ever driven. So this is not about Toyota at all. This is entirely about Steven Eagell and their post-sales services. We purchased our Rav-4 on March 1st - the process was relatively seamless and the individual that initially supported us was great. But, they only gave us one key and promised the other one was just coming and "we will let you know when it arrives". Many phone calls and visits later and it is June 22nd and I still do not have a key despite being told by the branch manager that a new key had been ordered and was on the way. Every time I seem to speak to Steven Eagell it always seems to be someone new and they never seem to have the necessary information that I have even raised this concern in the past or that a second key was needed.The process has been shambolic. While I will buy another Toyota in the future, it won't be with Steven Eagell.
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