On May 31st 20-24I bought a second hand yaris off Steven Eagell Tamworth Reg AU12YJE for my daughter. The front bumper was not well fitted due to what appeared to be a small bumper accident .Prior to the deal The dealer agreed to refit the bumper. It was an absolutely awful repair, you could see where they had tried to use a clear adhesive glue to sick it together.Anyway I foolishly decided to go ahead and buy the car after which i took it to a local body shop for repair. The body shop said no wonder Toyota could not refix the bumper as the car had been shunted on the offside pushing the wings out of line making it impossible to repair or refix the bumper without some body work being moved back into position. I went straight back to Steven Eagell and they were very off handed and did not want to know .They refused to take the car back or do the repair correctly. I cant believe Toyota would offer a car for sale in this condition I have also had previous problems at this site where repairs were not done mechanics saying there was not a problem Only to change their minds when I showed them face to face what they needed to do .So be warned do not expect good repairs from this garage or after sales service Also beware of any car you may buy from them . They appear to lack integrity when selling carsAfter much complaining at director level I was contacted and advised I could have a refund.I returned the Car Monday 3rd June and as requested handed over the car and keysThen Steven Egell’s sales manager refused to refund the money until I gave him the registration document. Which of course I did not have as it can take up to twenty days to receive this document ,I did of course give them the tear off V5 which would enable Steven Eagell to get the registration document direct. I feel this Tamworth branch is beyond belief the way they deal with customers. Of course I emailed the branch manager along with Directors and I was emailed By the Branch manager stating payment would be expressed that day and I would receive payment 6th June .In actual fact the payment was not received till 10th JuneI just cannot believe a large company like Steven Eagell would treat any customer like this .So be warned be careful if dealing with this company
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.
