We went in for a service 1130 -1245 at bishops Stortford. Not done by 1.30pm. Then we got a vehicle check showing two punctures. We accepted a replacement so long as immediate. One hour later still waiting. They just keep saying it’s being worked on. But obviously it is not. Eventually got the car back 4 hours and 10 minutes after arrivalHopeless time management and terrible communication from dozens of staffThey did apologise at the end and have us a discount
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