Avoid Steven Eagell Watford by all cost and spend your hard earn money somewhere else who actually do care for the client.After purchasing our 3rd brand new car from Watford branch, we found out the car was faulty. Rain water was coming through from the ceiling of the car and all electronics and monitor of the car was effected by the rain water. And simply wasn’t safe to drive. After taking our car to the branch - they kept the car - for 8 months (and still going) - to get it fixed, even though the car was faulty from manufacturer and we requested a change. However, we have been ignored and they keep saying we are trying to fix your car which is ridiculous as we haven’t been able to drive our brand new car for 8 months!!! In this case would have been better off with second hand car as we didn’t drive the big chunk of the first year of the brand new car!!! Isn’t valid points???? Also, Note that we have been paying the full finance cost as well as insurance and the road tax for the car that we haven’t been able to drive!! So far, all of our communication been ignored including head office and Watford branch and continue getting ignored… many emails sent to many parties including the feedback email and yet again been ignored!! What a shame…
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