Very disappointed with the after service following the purchase of a second hand Audi from Steven Eagell Rayleigh Toyota. After having an issue with the vehicle, which was supposed to be under warranty, I was directed to Audi. After paying Audi to run the diagnostics there was no record of my warranty. Toyota couldn’t provide me the warranty reference and said they could now do there own diagnostics (previously they couldn’t) and after a number of phone exchanges I was told they were waiting for approval and never heard back. Having previously managed a large company fleet I am very disappointed and will never use them again.
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