steveneagell.co.uk

!!!They are dishonest and lying to customers

!!!They are dishonest and not professional!!!!I had few very disappointing experiences with Steven Eagell Cambridge. Neither buy a car nor service your vehicle with them.Sales:Few years ago I approached the sales team of Steven Eagell Cambridge in order to buy a vehicle. Chap named Naim who is still working for them was the person allocated as our sales advisor. We just wanted to buy approved use small Toyota Yaris type vehicle. There were not many cars available within Cambridge and Naim suggested to look into the Steven Eagell website. There was one available in Birmingham and we decided to pay a deposit to secure the car so they can bring the vehicle to Cambridge. The vehicle was supposed to be delivered in three working days but after not hearing anything back from them I called to check if the vehicle was delivered. I spoke to Naim and he said he was sorry but they couldn’t deliver the car because a customer accidentally drove into the car I deposited and caused significant damages to it while parked in the forecourt of Steven Eagell Birmingam. Of course then he offered to sell another car which was in Cambridge but I refused. After all this story makings from Naim I got suspicious and called Steven Eagell Birmingham directly and enquired with the registration number of the vehicle and guess vehicle was available in perfect condition without any damages. After my findings I called Naim and asked him why he has lied to us, of course he couldn’t denied. Later on I managed to buy the same vehicle which was claimed to be damaged. Very very unprofessional and dishonest approach from a sales person who represents Toyota.Service:My vehicle had an extended warranty and I took it for service and MOT to Steven Eagell Cambridge. My car was serviced but they advised me that if the car goes for MOT it will fail due to rear wheel bearings being noisy. I asked them if they can fix it under the warranty but they denied to cover the job under warranty because the car covered 100 miles on top of the 10000 allowance. At the time of the service booking the mileage on my car was well under 10000. So please if you have an extended warranty with Toyota and you service with them to benefit from the extended warranty take your car there before you exceed the 10000 allowance otherwise they will deny all work which is supposed to be covered by the warranty. But the main point of this story is that I picked up my car from Toyota and booked an MOT with Halforts Auto Centers in Cambridge. My car passed MOT without any advisories. They advised there is no issues with wheel bearings. Please be very vigilant and alerted when they suggest any work to be done on your vehicle always ask for second opinion before you decide to go ahead. I would never recommend Steven Eagell Cambridge…

Date of experience: Mar 02, 2024