steveneagell.co.uk

Great Promises No Delivery

I’ve just purchased a Toyota Corolla from Steven Eagell Stourbridge the salesman Vitalis was great,the car I was looking to buy was so tightly packed in and had a totally flat battery so we test drove a similar car. He made the test drive really relaxed and gave us lots of information about the car and owning a Toyota. We went through the figures and settled on a price. A mark on the dash was to be rectified and 3 white crusty stains on driver seat to be cleaned . They were having the side of the car touched up because someone had keyed along it while on the garage site. We were called by Katie setting a date for pick up 2 weeks after we left a deposit she was very helpful with a list of items to remember to do before picked up. Our only problem on pick up was the dash hadn’t been done and they’d still got to clean the car. We were told they’d arrange to send someone out to our home to carry out the rectification to the scratch on the dash (we have had other cars in this £20,000 - £30,000 bracket and their teams have done wonders on marks inside making the car look like new). Now I’ve had the car 3 weeks and I still haven’t heard from Katie about my repair!We went outside and Katie was great setting all the tech up to work with my phone, we had to sit on plastic cover because the seats were still damp, after being cleaned but we drove off very happy.The next day the drivers seat still had the white crusty marks! Now I’m no expert but a £8 bottle of stain remover and a cloth seems to have done the trick and I’m happy to sit on that seat.I only hope someone from Stourbridge gets in touch very soon about my repair

Date of experience: Apr 04, 2024