Don't take out a service plan, they charged £200 for a first check over and oil change on a new car. Customer service is awful. You have to book a courtesy car about 3 to 4 weeks ahead,yet when they sell you plan tell you ,you will get a car or someone will pick it up and drop it back then the excess if you have a courtesy car is £1000. Don't tell you that. Have since cancelled it and sold car. Would not use steven eagle toyota again, staff attitude stinks. Stourbridge branch.
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