I am writing this compliant again as I am yet to receive any correspondence regarding my initial one sent in November/December.I purchased a non-Toyota vehicle from the Aylesbury branch. It took over a month for handover to take place because I was told parts had to be ordered for service and some work.My car fuel was supposed to be filled but come handover, this was not done. I took possession of the car and 1 of the keys was not working, possibly due to a dead battery. I was told there were no spare batteries in the dealership.Come December/January, I am leaving home and the car comes to a complete stop. I call RAC and they do a diagnostic and ask me to take the car to the dealership ASAP. I drive all the way from my home to the garage (miles adding up) and present the report from RAC to them. I had to leave the car there for weeks and I was given an AYGO as a courtesy car!I pick the car and again the fuel is not topped up as they promised. About less than a month later, I visit Mercedes to register the services and get a service plan. I ask for a copy of the service done prior to me receiving the car and after back and forth between sales and service department, I find out the car was never serviced. The ruse regarding parts being bought and fitted during November is clearly a lie. I have to drive to another dealer to get the service done. An engine management light comes on with 2/3 weeks. I contact Aylesbury and their response is they do not have anyway to diagnose the issue as it is not a Toyota car so there is nothing they can do. I call RAC who hold the warranty and they arrange for a garage to do the work.After this, the engine management light has come on twice and I have had a breakdown needing RAC twice. I emailed the service manager and got no response. I drove to the dealership and I am sat in the office with everyone ignoring for 30 minutes. The only attentive person is the receptionist. I would like to return the car and be done with Toyota for good. This is the 3rd Steven Eagell dealership I have dealt with and it is always the same; dishonest, money-hungry and avoidant.
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