Terrible experience, my car is under warranty but they charged me £95 to tell me what was wrong with it. Our insurers told us they would get the work done elsewhere because SE wanted to charge £6500 to replace a wire loom (so they said). SE service dept then rang me to say they had a go ahead to do the work. Insurers said that is not the case. So I rang SE back saying dont order parts coz insurers are sending someone to collect car. When the repairers arrived at SE they where turned away, because service dept said they where doing the work (wrong again). I had to go and collect the car so that insurers could collect it from us. Even this was a chore, we waited nearly an hour because the car was blocked in.Only plus was a lovely more mature lady on reception who kept trying to help despite her useless colleagues.I intend to replace my CHR soon but I'll be travelling back to the dealers that i bought my present car from, not this shambles 😡
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