Never complained in my life but this time I feel compelled to write this so others can avoid Steven Eagell Toyota Dealership Luton at all costs! After I bought and paid for a Kia Ceed 2014 £7000 I had a call confirming that I could pick up the car on Monday 4th of March! The car was paid for on Thursday and only on Friday I get email confirmation for pick up on Wednesday so they moved the date. On Tuesday I called the dealership to make sure all is ready for next days pick up and I’ve been told the car is not ready and only the next day would be sent for an MOT as the MOT expired on Sunday 3rd of March but that someone will call me for confirmation. Not only nobody called anymore but today , 6th of March when I was supposed to pick up the car which by the way they should have delivered so I was actually doing them a favour picking it up I received a call saying that their technician is sick and they had to sent the car in Milton Keynes for an MOT and of course I couldn’t pick it up but insisted it will still be ready today only he doesn’t know when. All of this has cost me taxi money for 2 days , lots of stress and hustle! So to anyone out there looking to buy a car please do yourself a great service and go anywhere else! Appalling customer service, NO professionalism, NO value for money! Looking forward to see if there are any other nasty surprises tomorrow and in the future with this “ very well maintained car” as I feel there is a complete lack of honesty in this company. Will keep you posted…
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