Updated on 3/8, I sent an email. Unfortunately, their mentioned that the "Senior Management" has not reached out to me. The individual who replied to me is the same person who scheduled an appointment with us but have not show up on the agreed date and time. I disagree with their self-proclaimed "diagnosis" and their subsequent insistence that we handle the issue ourselves.Please escalate this matter to the actual "Senior Management" and refrain from wasting both our time if you are not going to provide assistance. Thanks.-------------------------------------------------This experience will be unforgettable for a lifetime. A very poor experience, wasting time and money, with unprofessional customer service and maintenance. I purchased an Approved used car from the company and had them conduct MOT and service for three consecutive years. I am not sure what warranty they provide for the purchased approved used car. I paid much more than usual for MOT and service only to have the car develop problems with no one taking responsibility, and they even asked me to find a body shop on my own. After the MOT, I paid them for repairs, but the fitment was very poor. The attitude of the manager was poor. After discussions, he asked us to drive the car back for inspection and scheduled a meeting with him to discuss the issue. However, he did not show up on the agreed date & time and did not communicate with us at all. After inspecting the car, they only said they couldn't handle or improve the situation. They left areas where the paint was chipped untreated, a pile of strange and abnormal paint residues unattended, and lights improperly installed. They simply suggested that I pay out of pocket to find a body shop to follow up.Good luck if you choose to do anything with them.
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