RAYLEIGH branch : Very poor - again ! Appalling lack of communication. Lexus Car not returned until 7pm at night - no warning, no explanation, no apology. Several hours late ! Car not cleaned. No service information documentation provided,Tried to get me to buy new tyres unnecessarily as rated URGENT - then agreed it wasnt !! Not sure if oil changed as planned or not No response to TWO emailed complaints or several phone calls - AVOID
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