When no one returns the calls from the Chelmsford branch, this is the only option.If purchasing a used car from this retailer, I strongly recommend that the seller confirms it is suitable for being sold. For my purchase, the cost was not much less than a new car, so I am devastated; I was lulled into purchasing a car not fit for purpose.The Toyota pre-sales checks were a key factor for my decision, though they are insignificant as, if the checks indicated there were issues which are so major I cannot see they were not noticed, these were not resolved prior to being advertised. . I did not purchase the hard plastic boot liner, though they must have fitted it, just before I was given the key because it was not there when a check of the vehicle had been carried out. Why, when I said I didn’t wish to purchase it, were they giving it to me for free? Now I can see it was likely because the salesperson was knowingly selling a car with seal issues and wanted to cover up the issue being found out for as long as possible. The leaks are also at the front of the car and, therefore, has safety issues and a short life.During the sale, I felt uncomfortable with the amount of personal information that Ruhul at the Chelmsford branch was sharing about his life, though I am aware of, the selling technique of some information being shared to help a person to ‘know and trust’ a salesperson, this was covering 80% of this transaction time. I am now concluding that this was all done as a distraction. Steven Eagell was doing an inspection of the King’s Lynn Branch while my car was in there on Tuesday, the 24th of October, and it gave me hope that the issue was going to be resolved, though not all of the issues have been resolved and to be honest, it drives worst since being in, and no one wishes to address the concerns I have. So this leaves me questioning the company as a whole, It appears either middle management at Chelmsford has accepted that to meet the corporate objectives they need to allow coverups for issues, or leaving unresolved issues are seen as strategic options, that are systematically accepted by the company. With the notion that an unhappy customer or unsafe car along the way isn’t an issue for the bottom profit line. In addition to the car issues, the whole transaction was poor; Chelmsford failed to remove the previous customer's paperwork from the car, and though they said I was getting a new dashcam, after the sale and only when I repeatably requested it, the service history information was provided and it showed at the point of sale it was not a newly fitted dashcam and that only the previous customer’s information had to be removed. I am now sure this is why they could discount the dashcam sale. For a customer who trusted, this has left more than a poor taste in my mouth because anything that distracts from the safety of a journey can seriously affect lives, I will await the Ombudsman's report.UPDATE: the issue is getting worse so I called the Chelmsford office, no one has called me back. I will send my phone number to this email provided, so a Manager can call me back. UPDATE.Motor Ombudsman Found in my favour.The options I was given were an external garage to do the repairs or the Dealership.As I have had a good experience with the King's Lynn Branch, so I stated the Dealership would be okay on the understanding the repairs would be carried out by the King's Lynn Branch.This was on the understanding the customer is able to make this choice.Please can Senior management help here.I am not going to go back to the poor standards of the Chelmsford branch. Why would I go back when they have given me such little confidence in the situation being rectified?
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