I bought my car in for a service today. Very happy with the availability as I only booked it yesterday morning and the lady who booked it in was great. The guy dealing with me on the other hand was not. His name was Matt. He sent me an email about an hour after dropping off the car claiming he had tried to call me several times. This is just untrue. My phone was in my hand all afternoon and it didn't ring and no voicemail had been left. He had clarified the number with me beforehand so I know he had the right number. When I called back he tried to tell me I needed 2 new front tyres. The tread depth being 'low' at 3.6mm & 3.8mm. New tyres would be £240. Well as the legal minimum is 1.6mm I declined this. He then tried to sell me an aircon regas etc for £225, which was discounted as I pay for a service plan. I declined this also.Eventually at 17.30 I called them as I hadn't heard anything and was told the car was ready. There had been no contact to this effect. I collected the car and was met by two further salesmen, not Matt, both of which were quite disinterested. The car had been rinsed off but not much of a wash and valet etc. But as it was supposed to be a free service I wasn't too bothered about it.I checked the service report which had been printed at 1600. So over an hour and a half before I called to chase. There was no contact made by Steven Eagell to tell me car was ready. I will not be using them again for the service of my Toyota, I will go to an alternative Toyota dealership. It is a shame as the car itself I love.
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