My partner has just purchased a Toyota from Steven Eagell, and although the salesman outstanding, when it came to picking up the car it had not had the stone chips and marks on the front of the vehicle sorted out as had been agreed and the valeting was no better than a quick hose down and I expect the interior of a car just purchased to smell and look fresh, neither were applied here.It makes all the difference and when discussing this with the salesman, it turns out that they have no say over what contract companies they use as head office contracts them. They need to learn that obviously the cheepest is not the way to go and allow the garage to choose who they use. Sadly not a good experience.
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