I bought a Toyota Yaris on 22 Oct, 2023 and the car was handed over to me on 30 Oct, 2023. During the buying process, the sales staff did not have enough training and a lot of things such as MOT check, additional key, handover time and handover stuff are uncertain. They are going to handover the car with recall item to me. Luckily, his manager was settled when I got the car but I waited in the branch around 3 hours. Since the manager is helpful, I even gave a 5-star comment in the google review at the branch on that day. And they promise I can get an additional key in the coming few days because the key was kept in another branch after they checked with their colleagues. Around 1 week later, I still did not receive the key and they replied the key was not yet received. After few days, they replied that the key was lost suddenly. I feel I was deceived. They said they need to order a new one, it may need to wait around 2 weeks. It is very inconvenient to me because my wife cannot use it. However, I still cannot get the key after 2 weeks. Then I asked them several times, but they cannot confirm which date I can get it. At last, they informed me that the key was ready on 19 Dec, 2023. I did not expect there is no additional key for nearly 2 months. Actually, if I know there is no additional key when I buy, I will not buy it. In addition, I had a very poor experience during my Christmas trip. When I bought the car, the Visual Safety Report (VSR) showed some advisory items regarding both the offside and nearside front tyres. Even the MOT check showed both tyres had a cut as well. But the sales staff replied that it was an advisory item and they did not need to replace it. Since I was buying an approved car, I really believed their professional comment. Unfortunately, the near side front tyre was broken on the motorway during my first trip on 23 Dec, 2023. My family waited for rescue on the motorway in cold weather. After RAC arrived and checked, they replaced the broken tyre with a spare tyre. And they recommended we replace the tyres at the nearby repair shop. Then we wasted several hours and went to a nearby repair shop to replace these two front tyres. After the trip, I emailed to feedback@steveneagell to report the case with the photos of accident and the invoice of the replacement on 31 Dec 2023 to claim the loss but there is no any feedback till now. I am very disappointed in this company. I really do not expect to buy an approved car from an authorized dealer but have this terrible experience. This company has sold an unsafe car to me. Can anyone help?
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