I have collected a brand new car from this awful Toyota dealership at Rayleigh Weir. My salesperson Hana was off sick and I ended up dealing with someone totally different who didn’t have a clue what he was doing. My spare key was locked in the salesman draw ( this is a brand new car ) My protection pack that I have paid for I still do not have. No one has bothered calling me, the car was dirty and had a scratch on collection. The manager came to see me and was smug and was of no help, I do not expect this from a main dealer, this is the last time I buy a car from here. Avoid this dealership at all cost, I have just received my Gap paperwork four weeks after my collection. Not sure the FCA would be happy with this.
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