Oh my god, please please avoid this awful dealership in Northampton. Let me explain why I am telling you this.My mother who is disabled, 79 years old and recently lost my Dad last month. To cheer her self up she wanted to buy a new car as her old one is faulty. As dad used to buy cars from Steven Eagle Toyota, she thought maybe they will buy back the car they sold him 18 months ago that has done only a few hundred miles back, and also use that towards her new car.My mum called them, and told them the story above, they then tried to sell her an old style Yaris that was 6 years old nearly and nearly 40k miles on the clock. For neatly 15k including 7k for dads car, (he paid 18k only 18 months before) telling her this was a great value deal and that a customer that day had pulled out of the deal. My mum being all proud of herself that she was getting a deal said yes.I found out about this and looked online at other garages selling the same car for between 8 and 12k.I then took my mum over to the garage, where they tried to tell me it was a good deal. Yet in the same forecourt, they were selling 4 year newer models with only 5k on the clock and same engine size for 17k.Against my better judgement my mum purchased the newer car.Now the problems really have started.3 days after delivery, the car shows dead when she tries to start it, she contacts toyota who are based some 27 miles from where we live, and to their credit they collect the car, test it for a couple of days, then deliver it back. A few days go by and my mum drives the car a few miles to a store, then a few more to another store, the comes out and the same error and its totally dead. My mum is now in tears and has no confidence in this car. Toyota which is far away, are refusing to provide a refund to her.The while experience from the unprofessional manager Darren who really tries to force you into buying is shocking. I am currently writing to Agustin Martin as I am sure he might be interested in hearing about this and also how badly this dealership is scored on trust pilot.Stay clear, you have been warned ⚠️
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