steveneagell.co.uk

Purchased Toyota Aygo from Cambridge…

Purchased Toyota Aygo from Cambridge dealership on 28/10/2023.Upon collection of vehicle, noticed glue on rear bumper panel and misalignment with bracket broken connecting bumper to rest of car.Told to take car & mgr would phone us, he agreed it would be repaired, taken back to garage few days later and curtesy car given.A week later, driver brought car back, bracket still broken and misalignment improved,but not good. Refused to take car and driver took back to garage.We were then Informed by phone “ What do we expect from a 23 mth old car!” Our reply was as the car was purchased through a Toyota main dealer, it was not acceptable, the garage response was “the only way this can be sorted is by replacing the rear bumper”. Our answer was “so be it then”.Several days later, garage phoned wanting the curtesy car back as they had a sale, they were asked to find out what was happening to our car and ring back to sort as was going into an appointment at that time. No phone call, but a driver turned up unannounced later that afternoon with another curtesy car to swop over and no update on our car.Further 5 days later, contact garage asking after our car and told it would be delivered the following day.Car delivered with replacement bumper panel on 7/12/2023 40 days after we had purchased the car.One final note, we were asked several times to not complete cust satisfaction survey yet, once we had taken possession of car, the ability to complete the survey was closed and we have also never signed any paperwork to say we were happy with car either at handover or when we took delivery again.Manipulation of paperwork?To sum up, car should not have been sold with rear bumper not fully attached on drivers side. It had clearly been bodged and not what you would expect from main dealer.Whilst we were largely dealt with politely and given a curtesy car, it has left a bitter taste in our mouths as they tried to sell us the car as was and were economical with the truth.Not a great experience and would certainly not recommend Toyota Steven Eagell Cambridge to anyone in future, as had we not spotted the problem, they had been happy to sell the car to us in the original state.

Date of experience: Oct 28, 2023